Services Commitment
1. The customer the normal storage and transportation, maintenance, use conditions, due to product manufacturing quality problems can not normally use, providing three bags (warranty, caveat vendor, OZ) services.
2. Upon receipt of quality information feedback, it will be made within 24 hours of handling, and do 100 hours dealing with the issue within the scene until after the normal operation, and then analyze the causes and define responsibilities.
3. Products for the factory to provide the necessary technical documentation and product certificates.
4. According to customer demand or an agreement to provide timely spare parts, spare parts and installation, commissioning, maintenance services and customer technical training for relevant personnel.
5. Large-scale projects, bidding documents in accordance with the requirements of organizing production, testing, inspection, and in line with customer on-site inspection.
6. Strictly according to IS09001 standards organization of raw materials, parts procurement and production and inspection. Customers using the product process, such as the product is found to not work properly, they can immediately consult the Department of Marketing Center after-sales service and will be used in the product model, specifications, use of the environment, failure conditions, purchase date and the service requirements in detail. The after-sales service department recommending treatment, still can not be solved, and then decided to send people or for other treatment
|